On a day where the clinic is scheduled to see 126 patients, it is critical that people utilize their time and complete their tasks efficiently. Considering the daunting size of the clinic this fine Wednesday, we were handling the masses with grace until a woman threw a wrench into the well-oiled machine that is 'the fracture clinic.' The story unfolds:
A mother enters the clinic and signs her son in as usual. She is asked if her insurance and address are correct. She affirms the question and takes a seat. She waits 15-30 minutes patiently and with purpose. Her son's name was called and she was led back to a room. The mother was told that because her son had a certain type of fracture, repeat films would not be necessary. They could pull them up on the computer. The mother thanked the Medical assistant for the information and continued waiting for the doctor to view her son's films.
"Hello! I'm doctor Blah Blah."
"Hello Dr. Blah Blah."
"I reviewed your son's films and...(doctor looks around) did your son go to the restroom?"
"Oh he's not in the restroom. He's at school. Did he need to be here?
Moral of the story: Don't forget to bring the patient to the appointment.