Friday, June 12, 2009

I struggled with my temper.

BCBS of a certain unnamed state has possibly the worst employees ever. I have been on the phone with them (off and on) for five hours (and that is not an exaggeration). My reason for speaking to the nurse reviewer (an honest to God RN) was to authorize a one night stay in the hospital. Here are a few of my favorite quotes:

“Is that a real diagnosis?”

“I’m sorry ma’am but those codes don’t exist. I don’t care how many of this surgery your doctor does; it doesn’t make it these codes more or less real.”

“That diagnosis isn’t reason enough for the inpatient stay because it doesn’t specify if the kid is severely retarded or not.”

“Listen here, Missy. If the kid is a retard, I will happily grant you your one night request.”

After the last quote, I finally asked to speak to the woman’s manager. Here was her response:

“Now really, that isn’t necessary. I’m not trying to fight you. I’ll authorize it.”

1 comment:

Mandee Shaffer said...

wow. that's all i can say. wow.